1. 我们收集的信息

当你注册成为 7th Sense 会员时，我们会收集以下信息：

• 姓名
• 电子邮件地址
• 手机号码
• 生日（选填）
• 纪念日（选填）
• 购买记录与消费历史

2. 我们如何使用你的信息

• 管理你的会员账号及会员等级
• 追踪消费记录以解锁会员专属福利
• 在你的生日或纪念日发送专属优惠
• 通知你关于最新产品与活动资讯
• 提升我们的服务体验

3. 信息的存储与安全

你的个人资料安全存储于 Google Firebase（位于 Google 安全数据中心）。我们采取合理的技术措施保护你的信息，防止未经授权的访问。

4. 信息共享

我们不会将你的个人资料出售、出租或以任何方式提供给第三方，除非法律要求或经过你的明确同意。我们使用的第三方服务包括：

• Google Firebase — 数据库及身份验证
• Cloudinary — 图片存储

5. 你的权利

根据马来西亚《个人资料保护法 2010》（PDPA），你有权：

• 查阅你的个人资料
• 更正不准确的资料
• 要求删除你的账号及相关资料
• 撤回对资料处理的同意

6. 联系我们

如有任何隐私相关的查询或请求，请通过以下方式联系我们：

📸 Instagram：@7th.sense_florist
📍 Bukit Jalil, Kuala Lumpur

1. Information We Collect

When you register as a 7th Sense member, we collect:

• Full name
• Email address
• Phone number
• Birthday (optional)
• Anniversaries (optional)
• Purchase history and spending records

2. How We Use Your Information

• Managing your membership account and tier status
• Tracking purchases to unlock member rewards
• Sending exclusive offers on your birthday or anniversaries
• Notifying you about new products and promotions
• Improving our service experience

3. Data Storage & Security

Your personal data is securely stored in Google Firebase (hosted on Google's secure infrastructure). We implement reasonable technical measures to protect your information from unauthorized access.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties, except as required by law or with your explicit consent. Third-party services we use:

• Google Firebase — database and authentication
• Cloudinary — image hosting

5. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent for data processing

6. Contact Us

For any privacy-related enquiries or requests, please contact us at:

📸 Instagram: @7th.sense_florist
📍 Bukit Jalil, Kuala Lumpur

1. 取消政策

• 提前 7 天或以上 — 全额退款，无需任何理由
• 提前 5 天内 — 退还 30%，或全额转为消费积分
• 提前 3 天内 — 恕不退款

2. 修改订单

如需更改，请通过 WhatsApp 或 Instagram 联系我们，我们会尽力协助。

• 更改日期须至少提前 5 天 提出
• 其他更改视库存而定，不作保证

3. 配送政策

• 我们鼓励顾客自取或自行安排配送
• 代为安排配送（Lalamove / Grab）— 一旦交付配送方，运输途中如有延误、损坏或漏水，我们不承担责任
• 配送费用按当天实时报价计算，如有差异我们会先行通知
• 配送范围：Klang Valley 及 Selangor 指定地区；西马半岛可安排包裹配送
• 恶劣天气（暴雨、水灾）造成的延误，恕不退款或重新配送
• 建议选择汽车配送；摩托车配送途中如有损坏，我们不承担责任

4. 价格

所有显示价格均不含配送费，除非另有说明。

5. 退货与退款

每束花离开我们工作室时均处于最佳状态。由于花卉属易耗品，恕不接受退货。

注意：花瓣天然纹路、折痕或轻微色差均属花卉自然特性，不属于瑕疵。

如有疑虑，请在收货后 2 小时内附上照片联系我们 💕

6. 花材供应与替换

所有产品视库存而定，花卉属季节性商品，供应情况可能变化。

• 单一花种订单：如所选花卉缺货，我们将在交货前 1–3 天联系你商议替代方案
• 定制混合花束：主花缺货时我们会联系你；配角花材我们保留替换为同等价值花材的权利，无需事先通知

7. 参考图片与设计相似度

欢迎提供参考图片。由于花卉是天然材料，每朵花都有其独特形态，我们无法保证与参考图完全一致。

我们的目标是在风格、色调和整体感上达到 70–80% 的相似度。每束花都倾注了全部心思与用心 🌸

8. 不可抗力

在超出我们合理控制范围的情况下（包括但不限于：天灾、恶劣天气、政府行动、供应商或配送问题、停电、罢工等），7th Sense Florist 不承担因此导致的延误或失误责任。我们会尽力第一时间与你沟通，共同找到合适的解决方案。

1. Cancellation Policy

• 7 days or more before delivery — Full refund, no questions asked
• Within 5 days of delivery — 30% refund, or save the full amount as store credit
• Within 3 days of delivery — No refund

2. Changes to Your Order

Need to tweak something? Just reach out via WhatsApp or Instagram and we'll help where we can.

• Date changes must be requested at least 5 days before your original delivery date
• All other changes are subject to availability and cannot be guaranteed

3. Delivery Policy

• We encourage customers to self-collect or arrange your own delivery whenever possible
• Delivery via third-party (Lalamove / Grab) — once handed to the delivery partner, we are not responsible for late arrivals, damaged bouquets, or leakage in transit
• Delivery fees are based on real-time platform rates; we'll contact you if there's any difference
• We deliver within Klang Valley and selected Selangor areas; peninsular parcel delivery available
• Adverse weather delays (heavy rain, floods) are beyond our control — no refunds or re-deliveries in such cases
• Car delivery is recommended; we are not responsible for damage during motorbike delivery

4. Prices

All prices displayed are exclusive of delivery charges, unless otherwise stated.

5. Return & Refund Policy

Every arrangement leaves our studio in beautiful condition. As flowers are perishable, we do not accept returns.

Note: Natural markings, fold lines, or slight petal variations are part of a flower's natural beauty — these are not signs of poor quality.

Please contact us within 2 hours of delivery with photos if you have any concerns 💕

6. Flower Availability & Substitution

All products are subject to availability. Flowers are seasonal and supply can vary.

• Single-type orders: If your chosen flower is unavailable, we'll contact you 1–3 days before delivery to discuss alternatives
• Custom/mixed bouquets: If the main flower is unavailable, we'll contact you; for filler flowers, we reserve the right to substitute with blooms of similar style and equal or greater value — no prior notice needed

7. Reference Photos & Design Similarity

Feel free to share reference photos. However, as flowers are natural items — each with their own unique character — we cannot guarantee a 100% identical result to any reference photo.

We aim for 70–80% similarity in style, colour, and arrangement. Every bouquet is crafted with full care and love 🌸

8. Force Majeure

7th Sense Florist shall not be held liable for delays or failures caused by circumstances beyond our reasonable control, including acts of God, extreme weather, civil unrest, power failures, supplier or delivery partner issues, or industrial action. We will always do our best to communicate and find a suitable resolution.